Help & FAQ
How can we help you?
Pick your topic. You’ll find answers to the most common questions here.
For parents
Everything about finding childcare, memberships and getting in touch.
How do I find a babysitter?What does Premium cost?
8
questions For babysitters
Information about signing up, your profile and your options as a carer.
From what age?How do I set my rate?
17
questions My account
Help with login problems, account settings and profile management.
Forgot your password?
6
questions Payments & billing
Questions about prices, payment methods, vouchers and invoices.
Does my membership auto-renew?
4
questions Safety & trust
How we look after safety on our platform.
Are babysitters vetted?
4
questions Deine Frage war nicht dabei?
Schlag sie uns vor. Wir erweitern die FAQs regelmäßig auf Basis deines Feedbacks.
Still have questions? We’re happy to help.
Our support team is here for you Mon–Fri, 9am–5pm.