Terms and Conditions

1. Contents of this online offer

Hallo Familie GmbH & Co. KG, Oldenburg/Berlin operates online, user-specific intermediary platforms (HalloBabysitter.de, Babysitter.at, HalloNachhilfe.de). These platforms firstly collect e.g. service offers from natural persons (hereinafter referred to as “service providers”) in a database under certain selection criteria, and secondly make available at a charge the collected offers to interested parties (hereinafter referred to as “users”). The platforms can be used by natural and legal persons or groups with legal capacity according to the following conditions.

2. Contract conclusion

A contract with a user is constituted when the user has successfully performed the menu-supported payment procedure and as a result gained access to the database for a specific period of time, e.g. via premium access. The same applies to a service provider when the service provider’s offer (e.g. entry of personal application data as a child minder) has been accepted during the menu-supported registration process.

3. Service provision 

Hallo Familie GmbH & Co. KG provides databases within which service providers offer concrete services and users can access the service providers via specific search functions. The purpose is to enable direct contact between the service provider and the user. This does not constitute an obligation to ensure the success of the contact. The platform is merely an intermediary platform which can be used by the user at a charge and for a limited period of time.

4. Use by service providers

Use of this online platform is free of charge for service providers. A service provider is a person who has registered as a babysitter, child minder, nanny or replacement granny/grandad. The minimum age requirement for registering is 16 years. 

5. Premium membership for users

During the menu-supported payment process, database access packages at various prices for various services and periods of time are explicitly indicated (premium membership). The user must click on the required package to confirm the subsequent payment process. Upon registration at a fee, the user expressly awards Hallo Familie GmbH & Co. KG the authorisation to withdraw the corresponding amount. The same applies to an extension of the contract period, unless the user revokes the contract in writing (see below). Click here to see the price list for private users.

Payment by direct debit

If the user chooses payment by direct debit, he revocably authorises HalloFamilie GmbH und Co. KG to withdraw the payment due from the account and bank specified in the order process. In the event of a returned debit, the user undertakes to pay the fee incurred for this (consisting of bank and processing fees charged by the payment service provider) of up to EUR 7.00 per direct debit. A returned debit is sent for example in the case of insufficient funds in the account, dissolution of the account, or contradiction by the account holder. Other terms apply if the returned debit is not the fault of the user. Fault is constituted especially if the user enters false information about the bank account, or his account does not contain sufficient funds.

6. Contract period, extension, termination

The user selects the contract period by clicking on the corresponding button during the booking process. The contract period is automatically extended unless it is terminated in written form (e.g. by email, letter or fax) at the latest 3 working days before expiry of the contract period selected. To ensure the termination is effective, it should contain the email address and/or customer number of the corresponding user account.

7. Guarantee and data quality

Hallo Familie GmbH & Co. KG merely provides access to the data provided by the service provider/user. This data only undergoes a plausibility check. No guarantee is given for the correctness and completeness of the data, nor for its current nature. The service provider/user bears the responsibility for assessing the correctness and completeness of the information given during initial contact with the other party. Hallo Familie GmbH & Co. KG can at its own discretion alter or delete texts, photos and videos etc. if this is necessary for contractual fulfilment, or if such material violates legal regulations and provisions.

8. Liability for breaches of obligations

Service providers and users are liable in full for the correctness and lawfulness of the information they provide. This applies in particular to photos and videos posted. These may not be encumbered by third-party rights (e.g. copyright, personal rights) in as far as consent from the owner of the rights is not available. Hallo Familie GmbH & Co. KG is liable in this respect only in as far as it fails, upon gaining knowledge of the facts and in a grossly negligent way or with intent, to remove the violation of rights within a reasonable period of time (e.g. by deleting the relevant operation). Therefore, a liability constellation only applies to the relationship between the service provider/user and the owner of the rights (the third party). Liability of Hallo Familie GmbH & Co. KG to pay compensation for damage due to a technical partial or full failure of the intermediary service is limited to the payment received for the originally selected optional period of time if the failure time amounts to more than 10 % of the selected optional period/extension period. Upon request, this compensation sum is refunded proportionally in relation to the actual failure time. Liability for illegal use of the database by third parties (e.g. hacker attacks) only exists in the case of gross negligence or intent by the website operator. This also applies to all other possible legal violations.

9. Copyright

The copyright for objects, texts, audio documents, video clips, animations, graphics and the like created by and published by Hallo Familie GmbH & Co. KG remains exclusively with Hallo Familie GmbH & Co. KG. Any reproduction or use in other electronic or printed publications is not permitted without the express consent in writing of Hallo Familie GmbH & Co. KG.

10. Data protection terms

We hereby inform the service providers/users of this service in accordance with the provisions of the dsgvo as well as the Teleservices Data Protection Directive that Hallo Familie GmbH & Co. KG automatically processes and publishes in machine-readable form addresses for the purposes of services which result from the content of our services. Upon entry of their personal data, service providers and users expressly declare their consent to a publication and transfer of this data within the framework of the appropriate fulfilment of this online offer by Hallo Familie GmbH & Co. KG or by third parties engaged by Hallo Familie GmbH & Co. KG. Please note our Data protection declaration.

11. Referrals and links

Hallo Familie GmbH & Co. KG is only liable for direct or indirect links when it would have been technically possible and reasonable to prevent their use in the case of illegal content within a reasonable period of time. This restriction applies equally to all entries by third parties, e.g. in guest books, discussion forums and mails.

12. Behaviour with relevance in civil and criminal law

If service providers/users or third parties use personal data and information for unintended purposes (e.g. violence, sexist use etc.), Hallo Familie GmbH & Co. KG reserves the right to take corresponding action under criminal or civil law. In this respect, Hallo Familie GmbH & Co. KG is entitled to pass on all available information to the responsible official bodies (authorities, courts etc.) as soon as a concrete initial suspicion of misuse is constituted as far as this appears appropriate for the pursuing of illegal actions. This sustainably protects the proper use of this service offer from illegal misuse.

13. Information about right of revocation

Users have the following right of revocation:

Right of revocation

You have the right to revoke this contract within fourteen days without stating reasons. To exercise your right of revocation, you must notify us, Hallo Familie GmbH & Co. KG Donnerschweer Straße 46, 26123 Oldenburg, phone +49 (0) 30 36405611, fax: +49 (0) 30 36405613, email: info@hallobabysitter.de of this by means of a clear declaration (e.g. a posted letter, fax or email) of your decision to revoke this contract. To do this, you can use the Revocation form provided, however this form is not mandatory. To adhere to the revocation deadline, it is sufficient that you send the notification about exercising your right of revocation before expiry of the revocation deadline.

Consequences of revocation

If you revoke this contract, we are obliged to refund to you without delay and at the latest within fourteen days of the day on which we receive your notification of revocation of the contract all payments we have received from you, including delivery costs (with the exception of additional costs which result from the fact that you selected another kind of delivery to the standard, cheapest form of delivery we offer). For this payment we use the same payment channel you used for the original transaction, unless we expressly agree otherwise with you. In no event will we charge fees for this refund. If you demanded that the service should start during the revocation period, you must pay us a reasonable amount which corresponds to the share of services already provided to you up to the time when you notified us of your exercising of your right of revocation of this contract compared to the overall scope of services provided for in the contract.

— Annex Revocation Form —
Template for Revocation Form
(Should you wish to revoke the contract, please fill in this form and send it to us.)
– To
Hallo Familie GmbH & Co. KG
Donnerschweer Straße 46
26123 Oldenburg, Germany
Phone +49 (0) 30 36405611
Fax: +49 (0) 30 36405613
Email: info@hallobabysitter.de
–I/we (*) hereby revoke the contract I/we (*) concluded for the purchasing of the following goods (*)/ provision of the following service (*)
– Ordered/received on (*)
– Name of the customer(s)
– Address of the customer(s)
– Signature of the customer(s) (only in case of notification on paper)
– Date
_____________
(*) Cross out option not applicable.

End of the Information about right of revocation

14. Place of jurisdiction

The place of jurisdiction for all disputes arising from this legal relationship is Oldenburg.